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T2 Luxury Travel — Privacy Policy

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1. Who we are

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This Privacy Policy explains how T2 Luxury Travel ("we", "us", "our") collects and uses your personal data.

Contact email: [add email] Telephone/WhatsApp: [add number] Operating area: Milton Keynes, Bedford and surrounding towns (and longer-distance travel by quotation).

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Data controller: T2 Luxury Travel.

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2. The personal data we collect

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We may collect and process the following types of personal data:

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  • Identity and contact details: name, email address, telephone number.

  • Booking details: pick-up/drop-off locations, dates/times, journey details, passenger numbers, special requirements.

  • Communications: messages you send us by email, WhatsApp/SMS, phone notes, website form enquiries.

  • Payment information: payment status, invoice details and transaction references (note: we do not usually store full card details if you pay via a third-party payment provider).

  • Website usage data: basic technical data such as IP address, device/browser information, and pages visited (via cookies/analytics if enabled).

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3. How we collect your data

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We collect personal data when you:

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  • contact us via the website, email, phone, WhatsApp or social media;

  • request a quote or make a booking;

  • pay an invoice or deposit;

  • browse our website (through cookies and similar technologies, where used).

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4. How we use your data (purposes)

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We use your personal data to:

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  • provide quotes and manage bookings;

  • communicate with you about your enquiry or booking;

  • take payments, issue invoices/receipts and keep accounting records;

  • provide customer support and handle complaints;

  • improve our services and website (for example, understanding what pages are used);

  • comply with legal obligations (for example, tax and accounting requirements).

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5. Lawful bases for processing (UK GDPR)

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We process your data under one or more of the following lawful bases:

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  • Contract: to take steps at your request and to perform our contract with you (e.g., provide transport services).

  • Legitimate interests: to run our business, respond to enquiries, prevent fraud, and improve services (balanced against your rights).

  • Legal obligation: to comply with legal requirements (e.g., HMRC record-keeping).

  • Consent: where required for cookies/marketing (you can withdraw consent at any time).

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6. Sharing your data

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We may share personal data with trusted third parties where necessary, such as:

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  • Payment providers (to process payments);

  • Accounting/bookkeeping providers (for financial records);

  • IT and communications providers (email, phone, website hosting);

  • Professional advisers (accountant, legal advisers) where needed.

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We do not sell your personal data.

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7. International transfers

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We aim to use suppliers that store data in the UK or EEA. Where any supplier transfers data outside the UK/EEA, we will ensure appropriate safeguards are in place (such as UK Addendum/standard contractual clauses) where required.

8. How long we keep your data (retention)

We keep personal data only as long as necessary for the purposes set out above.

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Typical retention periods:

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  • Booking and invoice records: usually up to 6 years (to meet HMRC/accounting requirements).

  • Enquiry messages with no booking: typically up to 12 months, unless you ask us to keep them longer.

  • Complaints records: typically up to 6 years.

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9. Your rights

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Under UK GDPR, you have rights including:

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  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure (in certain circumstances);

  • the right to restrict processing;

  • the right to data portability (in certain circumstances);

  • the right to object (in certain circumstances);

  • rights relating to automated decision-making and profiling.

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To exercise your rights, contact us using the details above.

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10. Marketing

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If we send marketing communications, we will only do so where permitted by law. You can opt out at any time by contacting us or using any unsubscribe method provided.

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11. Cookies

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Our website may use cookies and similar technologies.

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  • Where required, we will ask for your consent via a cookie banner.

  • You can control cookies through your browser settings.

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If you use a cookie consent tool (CMP), you should link to your cookie settings from the website footer.

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12. Security

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We take reasonable technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure.

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13. Third-party links

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Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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14. Complaints

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If you have concerns about how we use your data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO):

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15. Changes to this policy

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We may update this Privacy Policy from time to time. The latest version will be published on our website.

Last updated: 29 April 2026

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