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T2 Luxury Travel — Terms & Conditions

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1. Who we are

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These Terms & Conditions ("Terms") apply to bookings and use of this website for T2 Luxury Travel ("we", "us", "our").

Contact: [add email] Telephone/WhatsApp: [add number] Operating area: Milton Keynes, Bedford and surrounding towns, with longer-distance travel available by quotation.

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2. Definitions

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  • Booking: A reservation for transport services made with us.

  • Vehicle: The vehicle allocated to your Booking (typically a Mercedes V-Class or similar).

  • Passenger(s): Any person travelling under the Booking.

  • You/Customer: The person making the Booking and responsible for payment and Passenger conduct.

  • Hire Period: The time from the agreed pick-up time until completion of the agreed journey.

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3. Quotes, bookings and acceptance

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  1. Quotes are provided based on the information you give us (date, times, pick-up/drop-off locations, stops, passenger numbers and any special requirements).

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  1. A Booking is only confirmed once we have provided written confirmation (by email, message or invoice) and any required deposit has been received.

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  1. We may refuse a Booking where we reasonably believe:

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  • the journey is unsafe or unlawful;

  • the requested passenger numbers exceed seatbelted capacity;

  • the Booking details are incomplete or inconsistent.

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4. Passenger numbers and seatbelts

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  1. Passenger numbers must not exceed the number of seatbelts available.

  1. Seatbelts must be worn at all times where fitted.

  1. Children must use appropriate child seats/boosters where legally required. You are responsible for providing these unless agreed otherwise in writing.

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5. Pick-ups, waiting time and journey changes

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  1. Pick-up and drop-off times are agreed in advance.

  1. If you are late to the pick-up point, waiting time may be chargeable and/or the Booking may need to be shortened to avoid impacting other bookings.

  1. Route changes, additional stops, or extensions to the Hire Period must be agreed with the driver (or us) and may incur additional charges.

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6. Prices, deposits and payment

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  1. Prices are stated in GBP and include the agreed journey as confirmed in writing.

  1. We may require a deposit to secure the Booking. The deposit amount and due date will be stated in writing.

  1. The balance is payable as stated on your invoice/confirmation (for example, before travel or on the day of travel).

  1. If payment is not received when due, we may cancel the Booking.

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7. Cancellations and refunds

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  1. Cancellation terms will be provided in writing at the time of Booking (as they may vary by date, notice period and type of service).

  1. Where a deposit has been paid, it may be non-refundable depending on the notice given and whether we can re-sell the date.

  1. If we cancel due to circumstances within our control, we will refund amounts paid for the cancelled service.

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8. Customer conduct and safety

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  1. You are responsible for Passenger behaviour.

  1. We operate a zero-tolerance approach to:

  • violence, threats, harassment or abusive behaviour;

  • illegal substances;

  • actions that distract the driver or compromise safety.

  1. We may end a journey (without refund) if, in the driver’s reasonable judgement, safety is compromised.

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9. Alcohol, food and drink

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  1. Any alcohol, food or drink rules will be confirmed for your Booking.

  1. Spillages, excessive mess, or damage may result in a cleaning or repair charge.

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10. Damage, cleaning and additional charges

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  1. You are responsible for any damage caused by you or your Passengers.

  1. We may charge for:

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  • cleaning (including biohazard cleaning where required);

  • repairs;

  • loss of earnings if the vehicle is taken out of service.

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  1. We will provide evidence of charges where reasonably possible (e.g., photos, invoices).

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11. Delays, traffic and events outside our control

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  1. We will take reasonable steps to arrive on time.

  1. We are not responsible for delays caused by factors outside our control, including traffic, road closures, severe weather, accidents, or venue/airport delays.

  1. Where delays extend the Hire Period, additional time charges may apply if we can accommodate the extension.

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12. Vehicle substitution

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We may substitute the Vehicle with a similar vehicle if required due to maintenance, safety, or operational reasons.

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13. Lost property

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  1. Please check the Vehicle before leaving.

  1. If we find lost property, we will make reasonable efforts to contact you.

  1. We may charge a reasonable fee for returning items (e.g., postage or delivery time).

14. Complaints

If you wish to make a complaint, please contact us with:

  • your Booking reference/date;

  • what happened;

  • what outcome you’re seeking.

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We aim to acknowledge complaints promptly and respond within a reasonable timeframe.

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15. Website use

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  1. Website content is provided for general information and may change without notice.

  1. You must not misuse the website (including attempting unauthorised access or introducing malware).

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16. Privacy

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Our handling of personal data is explained in our Privacy Policy.

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17. Liability

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  1. Nothing in these Terms limits liability where it would be unlawful to do so.

  1. Subject to the above, we are not liable for indirect or consequential losses.

  1. Our total liability for any claim connected to a Booking is limited to the amount paid for the relevant Booking, except where law requires otherwise.

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18. Governing law

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These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

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19. Changes to these Terms

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We may update these Terms from time to time. The version published on the website at the time you make a Booking will apply.

Last updated: 29 April 2026

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